Refund policy

 

 

EXCHANGES AND REPAYMENTS



Our craftsmanship is carried out with dedication and thoroughness, to offer good quality control. However, as in any business, there may be errors, which we are willing to correct to provide the customer with a good shopping experience.


We accept changes or returns up to 14 calendar days after receiving your order. After this period, no type of return or exchange will be accepted.



To request a return, you must write to our email: ventas@chakmeboutique.com, or to our whatsapp: +52 5659227670 and explain the defect that the item presents, attaching photos of it. In case the item has arrived broken, please let us know as soon as possible, within the following 3 days at most after receiving the product.



Once we analyze whether the return applies or not, we will respond to you in the same way.



Exchanges and repayments are accepted as long as the following cases are met:



  • If the product arrived damaged or incomplete when you opened it. In this case, you must contact us within the next 3 days by email or WhatsApp and send us photos of the product defect.



  • If the product has a defect (not caused by the customer) within the next 14 calendar days.

 


Exchanges and repayments are NOT accepted in the following cases:



  • If the customer is dissatisfied with how the item looks when worn.


In the description of each item there are the measurements and there are photos that show how the item looks when worn. We also offer our contact where you can talk to us if you require more information about the product such as videos of the product, more photos, etc. For this reason, it is not a reason to generate an exchange or return.


  • If the product suffered a blow or fall.



As most of our jewelry contains semi-precious stones or quartz, these are susceptible to breaking if dropped even from a low height. We do not guarantee a refund if the item was broken by a fall or impact.


  • If the metal becomes dull or stained.



As we explain in the description of each item, the metal must be polished after a period of time to return to its original shine. And some metals in particular should not be wet because they will get stains. However, if this happens, you can polish it and the stains will disappear.



  • If the customer regrets the purchase and prefers to exchange one item for another.

If there is no justifiable reason, there is no return or exchange.


  • If the customer deformed the product by handling it with force.


  • If the care instructions provided in the item description were not followed.


  • If the customer's contact information provided to us is not correct.


In this case, we will assume our responsibility if the error was ours; but if the customer incorrectly provided their home address, name, or phone number, we are not responsible.